The top
10 trends
in technical
content in 2023
Generative AI is transforming customer expectations, making AI-driven conversational support systems essential for businesses.
For AI and LLMs to be effective, they need access to various knowledge which is often scattered, hindering support and self-service.
Providing content that resolves cases efficiently streamlines support operations, reduces costs, and builds trust among users.
Data doesn’t matter if you don’t know what to look for. With our library of customer experience resources, you can research what matters to you and learn best practices from 99,000 organizations.
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