By enabling customers to self-serve and avoid submitting unnecessary support cases, businesses can achieve significant cost savings and minimize the need for unnecessary live support interactions.
This indicates that customers are able to find the information they need and resolve their issues independently, resulting in a significant reduction in the number of support cases.
The process of resolving a customer's submitted support ticket with documentation.
The process of reducing the number of support cases that reach your service team, usually through self-service resources.
Zoomin offers customers the ability to continuously monitor their case deflection and resolution (via documentation) and to calculate the money saved by their users’ self-service.See the benchmarks and metrics to accurately measure your impact in our latest white paper.
Data doesn’t matter if you don’t know what to look for. With our library of customer experience resources, you can research what matters to you and learn best practices from 99,000 organizations.
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