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Consolidate relevant enterprise knowledge from virtually any source and format, fueling Service Cloud Einstein with the content it needs.
Enable agents and end-users to fully enjoy Einstein AI benefits, including improved support and self-service KPIs through Unified Knowledge.
Lower customer effort in finding solutions by harmonizing and connecting all knowledge sources for an effective self-service experience.
Service replies that would take 15 minutes to compile are now taking under a minute, and instead of having to search in multiple repositories personalized answers are right there in front of the user.
Amir Weingrod
Senior Manager, Business Systems, Unity
See Unified knowledge in Action
Join us for a live demo to explore how Unified Knowledge can help you:
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