In-Product Help

Offer instant
in-app support

Surface your most relevant and up-to-date documentation right within your product interface.

Just-In-Time
Content

Offer helpful content at users' point of need so they don't have to navigate elsewhere.

Contextual Content
Assistance

Deflect pointless support tickets with real-time, contextually relevant assistance.

Content
re-use

Boost efficiency by creating a new support channel that uses all your existing technical content.

Help customers help themselves

AI and GPT capabilities

Offer integrated search capabilities and topic summaries within the IPH widget.

Configurable landing pages

Configure your landing pages to help your users according to specific contexts.

Intuitive and contextual help

Access popovers and widgets simultaneously for better learning and content utilization.
Our In-Product Help can work in parallel with Pendo. Pendo's features such as guides, announcements and tooltips can be used in conjunction with Zoomin IPH to provide additional value to your users.
WalkMe’s features such as walkthroughs, announcements, and tooltips, can be used in conjunction with Zoomin IPH to provide additional value to your users.
Gainsight PX’s features and in-app user engagements such as guides, sliders, dialogs, and NPS engagements, can be used in conjunction with Zoomin IPH to provide additional value to your users.
See all integrations

Want to see for
yourself?

Schedule a demo with our consultant to discuss
your content needs.
Get a demo
Explore the features and capabilities of In-Product Help.
Let's go
Onboarding, Adoption and Self-service

Proactive User Assistance

Getting started with In-Product Help
Identify Key Areas: Analyze your web application to locate items, sections, or UI elements where IPH widgets or popovers can aid user understanding.

Prepare Content: Ensure your product includes concise, relevant content for IPH widgets or popovers, addressing specific user issues.

Create Widgets: Develop Zoomin IPH web widgets, managing access via User Roles and content role groups.

Implement Popovers: Let users view popovers and IPH widget simultaneously so they can learn and discover content quickly.

Monitor and Adjust: Use the web application overview dashboard to track popover performance and make data-driven adjustments.
Contextual help
Identify Key Areas: Analyze your web application to locate items, sections, or UI elements where IPH widgets or popovers could aid user understanding.

Prepare Content: Ensure your product includes concise, relevant content for IPH widgets or popovers, addressing specific user issues.

Create Widgets: Develop Zoomin IPH web widgets, managing access via User Roles and CRGs.

Implement Popovers: Allow simultaneous viewing of popovers and IPH widgets for enhanced learning and content discovery.

Monitor and Adjust: Use the web application overview dashboard to track popover performance and make data-driven adjustments.
IPH Out of the box integrations
Our In-Product Help solution integrates seamlessly with many digital adoption platforms. These integrations improve user experience by delivering context-sensitive assistance right within your product. Users receive real-time guidance and relevant information, improving how they adopt and use your products.
IPH Analytics
Zoomin Analytics provides dashboards that offer insights into the performance of IPH widgets and tooltips, offering critical insights to help you fine-tune your content and support strategy.
The user experience was exponentially better from day one. Having a user-friendly space dedicated to documentation was a huge step forward. Users could self-serve product answers more easily than ever before.
Read Seismic case study

You may also be interested in

BLOG

Perfecting Your API Documentation Experience with Zoomin

blog

Driving Product Adoption: The Power of In-Product Help

REPORT

Explore The Technical Content Benchmark Report 2024

Let's talk!

Schedule a meeting today

Let's talk

Schedule a meeting today
Book a meeting