As users fill out a case creation or incident form, our Case Deflection panel suggests helpful, personalized content, empowering them to resolve issues independently.
Eliminate context switching
Deliver personalized product answers right where your customers are without the need to redirect them outside of the platform.
All your knowledge in one place
Centralize all of the rich documentation you already created to help users successfully self-serve.
One seamless, undisrupted journey
Always updated product answers
Easily publish product content directly to ServiceNow, no matter what tool or format are used to create it.
Improved efficiency with Agent assist
Get automatic search results using contextual clues and relevant Zoomin-uploaded content right within the Agent Workspace.
Robust Analytics
Get powerful insights about your users and their interactions with your content.
Want to see for yourself?
Schedule a demo with our consultant to discuss your content needs.
Zoomin enhances ServiceNow search functionality by enabling federated search, allowing users to search across multiple content sources, including documentation, knowledge articles, community discussions, and support cases, from a single interface.
Integrated Agent Workflow
Zoomin integrates its content into the ServiceNow agent workflow by embedding direct links and contextual suggestions, making relevant content easily accessible to agents within their workflow to streamline case resolution.
Localization Support
Zoomin supports localization through its Localization Settings feature, allowing administrators to set up and manage localized versions of Zoomin widgets and content strings in the Service Portal, ensuring a personalized experience for global users.
Secure Content Access
Zoomin defines user access to content within ServiceNow through Content Role Groups (CRGs) and user roles, ensuring that users can only see the content they are authorized to access, enhancing both security and personalization.
Now we can deliver our content to our user community through a modern portal that is searchable, consistent, professional, responsive and rich with customer-friendly features. Our customers can now find answers to their questions across our entire portfolio all in one place.
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