Salesforce has completed its acquisition of Zoomin
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Platform
Zoomin Platform
The Zoomin Platform unifies any product content, delivering accessible, personalized, and secure content to every customer touchpoint.
Zoomin Integrations
Out-of-the-box integrations to bring the full fidelity of your technical content right where users are.
Zoomin Analytics
Optimize your documentation strategy with Zoomin's comprehensive Analytics tool.
Zoomin for
Zoomin Solutions
Discover how Zoomin Solutions cater to a variety of user needs with tailored functionalities designed for different personas.
Customer Success
Turn any customer from frustrated churn risk to confident product user
Customer Support
Radically reduce support inquiries by transforming your complex product information library into an intuitive self-serve experience
Customer Experience
Create seamless digital journeys with personalized product answers that guide customers every step of the way
Documentation Teams
Maximize your content team’s productivity and keep pace with your company’s development cycle
Applications
Watch Zoomin Products
Zoomin products deliver a unified self-service experience by consolidating knowledge at every channel.
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Documentation portal
Supercharge your content with a smart Docs Portal
In-product Help
Don't make users leave your product to find answers
Unified Knowledge
Your Product Answers inside Salesforce
Zoomin for ServiceNow
Your Product Answers inside ServiceNow
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New Report
Your guide to the ultimate documentation portal
Documentation
Detailed documentation on every single product & feature
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Courses, certifications, product deep dives and more
Blog
Master technical documentation with tips and best practices
Demo space
Explore Zoomin's demo library, featuring demos of our products.
Podcasts
Get inspired with unique insights
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White papers & research
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Resources
Podcasts
Product Content: The Unsung Hero of CX
Creating Phenomenal Customer Micro-Moments with Content
Content Experience Drives Customer Experience
Connecting CX to Product Marketing
Letting the Customer Define CX
CX is a Long Game. Relationships are Everything
Creating a Foolproof Feedback Loop
Creating a Customer-Led Culture
CX Ownership, Accountability, and Delivery
Connecting CX to Your Bottom Line
Getting Data to Those Who Can Use It
Data-Driven Customer Centricity
Mining Metrics For All Their Worth
Taking CX To The Next Level
Delivering on Outcomes, Not Metrics
CX Isn’t One Thing, It’s ALL the Things
Meeting Customers Where They Are
Getting Deliberate about Change Management
Keeping CX Simple
Empowering Real Customer Success
Predicting and Preventing Customer Churn
The Great Retraining
The Meaning Behind Your Metrics
Focusing on Customer Behavior
Why Customer Happiness Shouldn’t Be Your Top Priority
Building a CX Legacy
White papers & Research
2022 B2B Self-service Experience Report
The State Of Self-Service Content Experiences
Why Enterprise Search Isn't Enough
The case for ungating your technical content
The ROl of Self-Service and Case Deflection
The top 10 trends in technical content in 2023
How Generative AI Impacts the Technical Content Industry
The top 10 trends in technical content for 2023
The Technical Content Benchmark Report 2023
Webinars
How to consolidate & secure knowledge for your AI applications
One giant step for techcomm Lessons from the frontlines of the AI revolution
Real-life AI-powered content experiences
The ROI of Technical Content
CIDM Best Practices 2023
A Guide to Selecting Your Ideal Content Delivery Platform
Best Practices for AI Implementation from Leading Enterprises
Quantifying the ROI of your Technical Content
From Omni source to Omni channel
Blog
Unlocking AI: The Role of a Content Delivery Platform
Crafting a Practical and Focused 2024 Content Roadmap
How to move from a reactive to proactive approach in technical writing?
Is AI going to take technical writers' jobs?
The Power of Metrics: Measuring Your Technical Content Performance
Unlocking Business Value: The ROI of Technical Content
Customer obsession, authenticity and learning have propelled Zoomin to raise $21 million
Zoomin raises $52M to meet rapidly rising demand for its knowledge orchestration solutions
Zoomin and Paligo: A new Experience in Delivering Intelligent and Personalized Content Experience
3 ways to boost the customer service efficiency of content delivery
3 Ways Intuitive Self-Service Helps You Retain Customers
Technical Writing Conferences to Attend in 2024
Perfecting Your API Documentation Experience with Zoomin
Driving Product Adoption: The Power of In-Product Help
Insights from Zoomin's 2024 Technical Benchmark Report
3 trends we saw at ConVEx 2022
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Zoomin for Salesforce
Zoomin for Service Now
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Zoomin API
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Docs Portal Demo
SNOW Demo
In-Product Help Demo
Use Cases
Zoomin for Manufacturing
Zoomin for Pendo
